How we handle your information.

• We collect what we need to book the right trade for you: your contact details, your address, and what you tell us about the job.
• We share it with the trade we book for you. Only what it needs.
• We record calls and tell you at the start. We may text or email you about your request, and you can stop us any time.
• We never sell your information.
• Questions or requests: info@handyrandyhelps.ca.

1. Who we are

Handy Randy connects Calgary homeowners with independent trades. In this policy, “we” means Handy Randy. Our Privacy Officer is responsible for how we handle your information. You can reach them at info@handyrandyhelps.ca.

2. What we collect

• What you tell us: your name, phone number, email, and your answers on the booking form (the job, what’s going on, how important it is, and when we can call).
• By phone: your address, the details of the work, and a recording of our calls.
• Our referral arrangement: we may receive a referral fee from the trade we book for you. We do not take payment from you for the trade’s work.
• Automatically: your device type, the pages you view, and which ad or link brought you here. Our website host, Netlify, also keeps server records of visits, such as your IP address and the pages requested, and measures how fast our pages load, along with your browser, device and screen size. We see these only as summary counts. If you accept recordings on our cookie notice, Microsoft Clarity also records how you use the site: taps, clicks, scrolling and what’s on the screen.

3. Why we collect it

To contact you about your request, book the right trade, pass your details to that trade so it can contact and quote you, follow up, measure how our website and ads are doing, and meet our legal obligations.

We use your information only for these reasons. If we want to use it for something else, we’ll ask you first.

4. Who we share it with

We do not sell your information.

• Handy Randy’s founder, who runs the business.
• The trade we book for you. We share what it needs to contact and quote you: your name, contact details, address and job details. It may use them only for your job and must keep them private.
• Our service providers: our phone and text service, website host, CRM and project tools, email, and advertising platforms. These include Twilio (calls and texts), Netlify (website hosting and page-speed measurement), Microsoft Clarity (visit recordings, only if you accept them), Meta (advertising), and our own customer and project management system, plus email and similar tools we use to run the business.
• Anyone the law requires us to, if we’re legally compelled to.

5. Where it’s stored

Some of our service providers store or process information outside Canada, including in the United States. Information held there may be accessible to authorities under that country’s laws. If you have questions about our use of providers outside Canada, contact info@handyrandyhelps.ca.

6. Calls, texts and email

We record calls so we can keep accurate notes and follow up properly. You’ll hear a notice at the start of every call. If you’d rather not be recorded, tell us and we’ll take notes instead.

When you send us a request, you agree that we may call, text and email you about that request. Every text and email says who we are and how to stop: reply STOP to a text, or use the unsubscribe link in an email. We’ll only send you marketing beyond your request if you separately agree.

7. Cookies and website tracking

Unless you accept recordings on our cookie notice, we use only the cookies this site needs to work, including one that remembers your choice for 12 months. We count visits ourselves, without cookies, to see which pages help people and how fast they load, and Netlify, our website host, also measures how fast our pages load. Recordings are off unless you accept. If you do, Microsoft Clarity records how you use the site and sets its own cookies; you can change your choice at any time with the “Change cookie choice” button on our Cookie Policy page. If we add advertising cookies, we will ask for your consent first. Our Cookie Policy explains the details. We don’t use your booking-form answers for advertising.

8. How long we keep it

We keep your information for as long as we need it to run the business and meet tax and legal requirements. You can ask us to delete it at any time, and we will unless the law requires us to keep it.

9. How we protect it

We store your information in systems with limited access, and only people who need it can see it. If a breach creates a real risk of significant harm to you, we’ll tell you and the Alberta Information and Privacy Commissioner, as the law requires.

10. Your choices

Contact us at info@handyrandyhelps.ca. We’ll respond promptly, and within the time the law allows.

• See the information we hold about you.
• Ask us to correct it.
• Withdraw your consent at any time. This may mean we can’t book a trade for you.
• Ask us to delete it, subject to what we’re required to keep by law.

11. Questions or complaints

Start with us at info@handyrandyhelps.ca. If we can’t sort it out, you can contact the Office of the Information and Privacy Commissioner of Alberta at oipc.ab.ca.

12. Changes to this policy

If we change this policy, we’ll post the new version here with the date. Last updated: November 2026.